Malena de la Ossa
Digital Operations & AI Program Manager
B.A. in Political Science - Universidad de Costa Rica
Certificate, Web Development, Universidad Creativa
Certificate, Project Management, Cornell University; Certified Scrum Master (CSM)
Malena is a program manager focused on AI and digital operations, with more than seven years of experience at Microsoft, Accenture, and Adobe. At Microsoft, she led a global insights program across a $20B advertising portfolio, scaling demand 3.6x in 15 months. At Accenture, her work across teams helped improve client retention by 25%.
Her background spans frontend development, digital campaign delivery, and program leadership, and she moves easily between strategy and technical execution. What drives her is finding clarity in messy problems and building systems that let teams move.
At Interactive Strategies, Malena is Program Manager for Artificial Intelligence and Digital Operations, helping clients align stakeholders, manage project roadmaps, and build governance frameworks that let AI initiatives scale.
Originally from Costa Rica, Malena grew up surrounded by nature and animals. Outside of work, she enjoys hiking, live music, sporting events, and keeping tabs on international soccer and surfing.